Effective service monitoring: Customized alerts and tests for MSPs
Rimscout offers a wide range of functions and options to monitor the quality of your services and ultimately improve it through enhanced data. This includes, for example, monitoring the network performance of individual clients and measuring the availability of your selected services. Rimscout can be customized to your needs as a MSP by creating your own tests and alarms, thus offering a high degree of flexibility in monitoring your services.
For example, if you operate a hosted ERP system as a managed service, you can view the current connection quality to this system in Rimscout in real time. In addition, the status display gives you an initial assessment of whether and how well the respective service is currently available. In this way, you as an MSP can not only immediately remedy performance problems, but also generally identify and improve weak points in the IT infrastructure or proactively optimize capacity planning.