Author: Sandra Dieckmann
Business Development Manager Rimscout – connect on LinkedIn
Just in time for summer, the Q2 update brings exciting new features and improvements to the Rimscout portal. A special focus is the release of the new location overview. Combined with the Issue detail feature, this gives you an even deeper insight into the health of your clients for faster and more efficient troubleshooting. In addition, Managed Service Providers can now quickly and easily connect and manage their customers through the Rimscout MSP Portal.
Get an overview of Rimscout’s new features and find out how you can best integrate them into your daily work.
Extensive location overview with the new “Location overview” page
For some time now, Rimscout Health has provided you with an initial overview of the health of the services in your locations. However, since Rimscout collects a lot of other data in the background, there was one place where this data was missing. Over the past few months, we have conducted many customer interviews to better understand what other location information and views you need to make troubleshooting easier.
The result is the introduction of the “Location overview” page, which gives you a complete and detailed view of all the important information about a location.
This new feature provides you with an overview of the problems currently reported at the location, a list of all clients located at the location, and an overview of the system and network configurations in use, such as provider, connection type, VPN, public IPv4, default gateway and operating system.
In addition, you can apply the filter function to the individual problems found to quickly identify all affected clients and possible related configurations. As with the Rimscout portal, you can also use the time selection to search through past problems and examine their historical development.
Deeper insight for efficient troubleshooting with new “Issue details”
To provide a more in-depth view, all issues found on the “Location overview” page can now be clicked to open an individual “Issue details” page. This new feature provides a quick and detailed view of the data relevant to each issue.
In the following example, Rimscout was used to determine that the Microsoft Audio/Video UDP test is returning abnormal values, which is causing some end users to experience performance issues when using Microsoft Teams.
The “Issue details” begins by describing the problem that was detected. In this example, the Microsoft Teams UDP test measured latencies above the recommended threshold of 100 ms.
You can also see at a glance when and how much the problem is occurring throughout the day in the “Occurrences during the day” tile. By clicking on the 15-minute increments shown, you can select the exact time period you need in the graph. All other information on the page will dynamically adjust to the filtered time period.
The latency graph shows the test results of the affected clients at the selected time to understand why this issue was reported to Rimscout. The display of affected end users under “Affected clients” adapts to the previously selected time period and shows a summary of all affected users. At the same time, the clients serve as a legend and filter function for the latency graph and the following parameters. This allows you to quickly view and compare the individual latency times and configurations of the affected clients.
Other parameters of interest are summarized in the last section of the page. In this example, the Location section shows that only users in the home office (default) are affected by Microsoft Teams issues. A look at the following provider analysis narrows down the problem to Deutsche Telekom AG and Vodafon GmbH. If other monitored services are affected in addition to the conspicuous Microsoft Teams UDP test, you will find them sorted by relevance under “Other affected tests”.
By combining the two new features “Location Overview” and “Issue Details”, you can now quickly and efficiently resolve all problems found with Rimscout at a location and quickly identify possible causes.
Efficient and flexible End-User management with the new Rimscout MSP Portal
Last quarter, we launched the Rimscout MSP Portal specifically for Managed Service Providers (MSPs), which greatly simplifies the management and billing of connected end user tenants. MSPs can now connect and manage their end customers’ Rimscout tenants, with monthly billing based on usage, with no hard caps. As an MSP, you can see all Rimscout resources in use at a glance. This gives you the flexibility you need to best support your customers.
Easy access control via the MSP portal gives MSP administrators quick and direct access to all customer tenants, which greatly simplifies the workload for various end customers. To learn more about the Rimscout MSP Portal and what we can do for you as a Managed Service Provider, please click here: Rimscout MSP Portal – Rimscout.
Further optimizations for a better user experience
In addition to the major new features, we have made a number of small but significant improvements to the Rimscout portal to further enhance the user experience:
- Standardization of the design used throughout the portal.
- Significantly reduced loading time of the customer list under analysis.
- Extended review of data for a period of more than 30 days in the charts.
- Correction and improvement of the display of inactive or outdated clients.
- Expanded Rimscout home page to include the top five problems, most conspicuous locations, and affected clients in addition to known organizational health.